Terms And Conditions For The Grove Dental Care – Policies You Need To Know

Appointments – We will try to offer you an appointment as soon as possible at a time convenient to you. We aim to provide a prompt and high quality dental service.

Disability – We endeavor to see all patients. Our practice has been designed so patients with disabilities can access care. If you have a disability, please call us before your appointment. We will do our best to arrange suitable accommodations for your needs.

Violence or Abuse – Those who are violent or abusive to practice personnel will be refused treatment. The same applies to violence or abuse directed at other patients or anyone else on the practice premises. They will also be reported to the appropriate authorities. Please keep your appointments. This helps us continue to provide a prompt and high-quality dental service. Failed appointments or short notice cancellations (i.e within 24 hours of appointment time) deprive other patients of appointments slots. It also considerably increases our operating costs.

Failed Appointments – Will be regarded as an indication by the patient to abandon that course of treatment. A standard appointment is of 20 minutes duration. A 40 minute appointment is therefore two standard appointments. If you fail two standard appointments, you will not be seen as an NHS patient. Similarly, if you fail one 40 minute or above appointment, you will not be seen as an NHS patient. You may be seen again at this practice as a private patient. This is only on condition that you pay a £40 deposit before commencement of each treatment. All deposits are non-refundable.

Short Notice Cancellations – These may result in the termination of your proposed treatment at this practice without further notice.Patients who give short notice cancellation, for two appointments will not be seen as an NHS patient. They may be seen again at this practice as a private patient. However, a £40 deposit must be paid before treatment begins.

NHS Treatments – If not undertaken within two months, the patient will indicate the abandonment of that course of treatment. Treatment plans are based on initial examination. A new course of treatment may involve additional statutory NHS charges. Your dentist will also determine whether he/she can provide the treatment on the NHS. If you have not completed that course of treatment, they will offer you the treatment on a private basis. Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority to NHS treatments. However, please note that regular check-ups at recommended intervals are essential. They ensure that we are able to continue seeing you on the NHS. Please note we do send text reminders for check-ups. Patients are required to update the practice with current mobile or landline telephone numbers. If you do not attend within a reasonable amount of time after your recommended interval, we will offer the allocated NHS budget to a new patient. Re-acceptance at this practice may only be available on a Private Basis.

Private Treatments – For any Failed or Short Notice Cancellations, a charge might apply. Charges depend on the length of the booked appointment time. The practice will take a deposit towards future treatments.

Hygienist Treatments – For any Failed or Short Notice Cancellations a full charge may be made. The practice will take a deposit towards future treatments. We will of course take any special circumstances into account.