Terms & Conditions
Appointments – We will try to offer you an appointment as soon as possible at a time convenient to you. We aim to provide a prompt and high quality dental service.
Disability – We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.
Violence or Abuse – Those who are violent or abusive to practice personnel, other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.To enable us to continue to provide a prompt and high quality dental service, we invite you to keep your appointments. Failed appointments or short notice cancelations (i.e within 24 hours of appointment time) deprive other patients of appointments slots. It also considerably increases our operating costs.
Failed Appointments – Will be regarded as an indication by the patient to abandon that course of treatment.A standard appointment is of 20 minutes duration. A 40 minute appointment is therefore two standard appointments. If you fail two standard appointments or one 40 minute or above appointment then you will not be seen as an NHS patient. You may be seen again at this practice as a private patient but only on condition that you pay a £40 deposit before commencement of your treatment.
Short Notice Cancellations – These may result in the termination of your proposed treatment at this practice without further notice.Patients who give short notice cancelation, for two appointments will not be seen as an NHS patient. They may be seen again at this practice as a private patient but only on condition that a £40 deposit is paid before commencement of treatment.
NHS Treatments – If not undertaken within two months, will be regarded as an indication by the patient to abandon that course of treatment. Treatment plans are based on initial examination. A new course of treatment may involve additional statutory NHS charges. Your dentist will also determine whether he/she will be able to provide the treatment on the NHS as you have not completed that course of treatment or will offer you the treatment on a private basis.Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority to NHS treatments. However, please note that regular check-ups at recommended intervals will ensure that we are able to continue seeing you on the NHS.Please note we do send text reminders for check-ups. Patients are required to update the practice with current mobile or landline telephone numbers. Failure to attend within a reasonable amount of time from your recommended interval will mean that the allocated NHS budget will have been offered to a new patient and your re-acceptance at this practice may only be available on a Private Basis.
Private Treatments – For any Failed or Short Notice Cancellations a charge may be made, based on the length of the booked appointment time. The practice will take a deposit towards future treatments.
Hygienist Treatments – For any Failed or Short Notice Cancellations a full charge may be made. The practice will take a deposit towards future treatments.We will of course take any special circumstances into account.